Platform

Enterprise Family Engagement Platform

A secure, fully managed platform that helps treatment programs onboard families, engage them with personalized support, and track outcomes—all with HIPAA-ready security and minimal staff lift.

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Why Pathroot’s Platform Stands Out

Built for Behavioral Health. Proven for Families.

Secure & Compliant

HIPAA-ready with encryption, role-based access, and multi-factor authentication.

Scalable & Reliable

Cloud-hosted with enterprise-grade backups and monitoring.

Fast to Launch

Fully configured with your branding; go live in days, not months.

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Secure, Co-Branded Platform

White Label

Your logo, colors, voice; custom domain or subdomain.

Secure Hosting

AWS, encryption in transit/at rest, backups and monitoring.

Centralized Content Hub

Publish once; updates sync across all connected portals.

Easy Administration

Configure pages, resources, and announcements—no special skills required.

Fully Configured

We set up features and content so you can launch in days.

Support and Training

Onboarding, templates, and ongoing help; managed service available.

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Personalized Support for Families

AI Support That Meets Families Where They Are

Rootie is Pathroot’s always-available assistant that answers questions and suggests the next best step—anytime.

Understands real questions. Ask in plain language; Rootie points to trusted resources and what to do next.
Keeps momentum. Suggests lessons to take, groups to join, and reminders you can send via SMS/email.
Built for safety. HIPAA-ready controls and guardrails; shares crisis resources when someone may be at risk.

Keep Families Engaged—Automatically

Pathroot uses AI suggestions, forums/live groups, and outbound SMS/email reminders to keep families active between sessions.

Community touchpoints: Forums and live groups create regular check-ins.
Smart nudges: One-way SMS/email reminders prompt lessons, events, and surveys (with opt-out controls).
AI suggestions: Recommends relevant resources and next steps based on activity.

Find the Right Help When You Need It

Pathroot links members to trusted resources when they need them—support groups, peer mentors, experts, and licensed therapists—so care gaps get filled quickly.

Vetted & organized: Program-approved resources with clear details (specialty, availability, insurance/self-pay).
Smart suggestions: AI recommends relevant options based on the member’s needs and activity.
Warm hand-offs: One-tap referrals and outbound reminders so follow-through actually happens.

Safe, Moderated Community for Families

Private forums, live groups, and peer mentors give families real support without adding work for staff.

Moderated spaces: Topic-based forums and small groups with clinician/coach moderation and clear guidelines.
Show up, consistently: RSVP + outbound SMS/email reminders drive attendance and follow-through.
Trust & safety: Pseudonyms, content flags, escalation to crisis resources (e.g., 988), and archived Q&A.

Short, Guided Learning Paths

Bite-size lessons and practical tools for families and clients—from intake through aftercare.

5–10-minute lessons with checklists and practice prompts
Role-based paths (parent/partner) on boundaries, communication, relapse prevention, emotional health
AI guidance + reminders: suggests the next lesson and sends outbound SMS/email nudges
Progress tracking: save progress; programs see aggregate completion

Program Dashboards & Co-Branded Portals

When you refer a family to Pathroot, you don’t lose visibility. See how they’re doing and keep your brand front-and-center—well beyond discharge.

Live insight: Activations, group attendance, lesson progress, check-ins, and survey responses.
Outcome reporting: 30/60/90-day trends with scheduled exports for value-based contracts.
Co-branded experience: Your logo, colors, and resource center; announcements that reach families at scale.

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Learn How Your Program Can Improve and Track Outcomes

We help treatment programs deliver ongoing support to families and individuals, stay connected after discharge, and track outcomes that matter for value-based care.

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The Technology Behind
Stronger Family Engagement

Four pillars power the Pathroot platform—security, data, integration, and engagement
so programs can confidently support families from intake through aftercare.

Identity & Security

HIPAA-ready with encryption at rest/in transit.
Role-based access & multi-factor authentication.
Crisis safeguards built into family-facing features.

Data & Reporting

Track outcomes by patient, site, or timeframe.
Export data for outcome studies or payor reports.
Dashboard visibility for program leadership.

Integration Ready

Integrated with Zoom, Vimeo, SendGrid and Twilio for video and communication.
API-enabled for 3rd-party EHR systems.

Engagement Features

Forums, support groups, and live streams.
Structured learning paths guided by AI.
SMS/email outreach to boost participation.

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We help treatment programs deliver ongoing support to families and individuals, stay connected after discharge, and track outcomes to meet value-based care requirements.