GREENVILLE, S.C. — May 6, 2026 — Pathroot Health today launched the Insights & Outcomes™ Center, a new feature of the Pathroot family support platform that helps substance use disorder (SUD) treatment programs gather real-time feedback during and after patient discharge. The Insights & Outcomes Center monitors family engagement and generates a reliable view of long-term patient outcomes along with family and patient satisfaction.

"Family sentiment is an early indicator of whether the family is aligned with the treatment process and supportive of adherence and continuity of care. We built this capability into our family support platform so programs can capture those signals earlier, respond sooner, and build a stronger understanding of both the family experience and post-discharge progress."

— Carolyn Bradfield, CEO, Pathroot Health

An early warning system for adherence and AMA risk

Pathroot helps treatment programs automate family engagement from the beginning of care — without adding to staff workload — and continues supporting families through recovery. The virtual family support platform provides guided learning paths, an extensive resource library, connections to community, and a customized program resource center designed to keep families informed, engaged, and better aligned with the treatment process.

The Insights & Outcomes Center extends that capability by surfacing family sentiment as actionable data. When confidence in the treatment plan erodes, the platform gives programs a window to intervene before that erosion becomes an early discharge.

"If family confidence erodes, the impact goes well beyond satisfaction scores. It can reflect misalignment with the treatment process, greater pressure around clinical decisions, higher early discharge against medical advice (AMA), reduced support for recovery after treatment, and a reputation risk for programs in this very competitive market."

— Michael E. Webb, industry analyst and CEO, B&W Behavioral Health

A more cost-effective way to capture outcomes data

The Insights & Outcomes Center gives SUD treatment programs an easier, more cost-effective way to gather satisfaction and outcomes data without relying as heavily on expensive outside survey providers or inconsistent alumni outreach. It also helps programs build satisfaction data that can strengthen credibility and differentiate them when families are evaluating treatment options.

The Substance Abuse and Mental Health Services Administration (SAMHSA) reports that involving family in SUD treatment can improve engagement, retention, and outcomes. The Insights & Outcomes Center advances that mission by giving programs an automated, reliable, and scalable way to capture family observations during treatment and insight into patient progress post-discharge.

Availability

The Insights & Outcomes Center is immediately available as part of the Pathroot family support platform.

About Pathroot Health

Pathroot Health delivers a technology-enabled family engagement and navigation platform originally built for addiction treatment and recovery support. The platform equips families with education, guidance, and structured communication while helping care teams track engagement and intervene earlier when support is breaking down. Pathroot's long-term strategy extends this family-activated model into other chronic disease categories where outcomes improve when caregivers are informed, aligned, and supported. Learn more at pathroothealth.com.

Media Contact

Bruce Ahern
Pathroot Health Inc.
(770) 580-0810
bruce@pathroot.com