Free self-audit · 25 quick checks · about 10 minutes
How easy is it to reach your treatment program?
We visited approximately 100 addiction treatment websites and found obstacles to starting a conversation, requesting information, or sending a referral. Test your website to see where prospective patients, families, and professional referral sources may be getting stuck — no form required.
Instructions: Open your program's website — preferably on a mobile device — and imagine you're visiting for the first time. Answer each check based on what you can actually find and do, not what you know is available.
0 of 25 answered
Answer honestly, based on what a first-time visitor would actually experience
1. Finding and contacting admissions
How easy is it for someone to reach your program?
Is the admissions phone number immediately visible on the homepage?
Can someone call admissions with a single tap from a mobile device?
Is there an easy way to contact the program without making a phone call?
Can a visitor find out how to reach someone after normal business hours?
2. Forms and information requests
Are you making it easy or difficult to start a conversation?
Can someone ask a question without completing a full admissions or intake form?
Can an inquiry be submitted without providing unnecessary personal, clinical, or insurance information?
Are online forms short, easy to complete, and mobile-friendly?
After submitting a form, does the visitor receive clear confirmation and know what happens next?
3. Chatbots and online assistance
Are your automated tools helping visitors or simply collecting leads?
If your website has a chatbot or live chat, is it easy to find and use?
Can someone ask a question and receive a useful answer without first providing contact information?
Can the chat experience answer common questions about treatment, insurance, or admissions?
If the chatbot cannot help, does it offer a clear path to a real person?
4. Information for prospective patients
Can someone get enough information to make an informed decision?
Can visitors easily understand the levels of care your program offers?
Can someone find information about accepted insurance and payment options?
Does the website clearly explain what to expect during the admissions process?
Can visitors find information about treatment eligibility and whether the program may be appropriate for their needs?
5. Supporting families who are exploring treatment
Can someone find help even when their loved one isn't ready for treatment?
Can family members easily find information specifically intended for them?
Can families find practical guidance when a loved one is resistant to treatment?
Can someone explore treatment options and get answers without being pressured to contact admissions?
Is there a way to return, access additional guidance, or stay connected while considering treatment?
6. Professional referral sources
Are you making it easy for professionals to send patients to your program?
Can a professional referral source easily find a dedicated referral pathway?
Can a referral source identify the right person or department to discuss a potential admission?
Can they ask about clinical appropriateness, availability, and admission requirements without filling out a patient intake form?
Is there a clear and secure way to submit referral information?
Can a first-time referral source quickly understand what happens after making a referral?
Your results
Your website may make it easy to call admissions. But does it make it easy for everyone who needs help to take the next step? Answer every check to see where visitors may be getting stuck.
No form required. Re-run this check quarterly — things break quietly.
